During an OPM SIG conference call (held monthly to discuss different issues or topics that the group is facing) Russ Bayless got on and suggested that we all check out this 'cool new' Oracle Support Community feature found on metalink...I mean found on 'My Oracle Support'. He said the intention was to create a forum (much like it.toolbox) where users would be able to help each other not only with technical questions that you'd normally submit to oracle support but also with setup and operation questions that might be specific to each company.
I liked the idea of this, especially since the Process Manufacturing Community is so small, so I created a profile and signed up for some of the 'communities' on the site. Well, it's been a month and a half now and I'm definitely not impressed. I think the biggest problem is that users don't know about this feature and so there are very few people reviewing questions and forums (ie there is not much participation). I've submitted 7 different questions and have had 0 usable responses so far.
I'm writing this blog post to vent a little I guess but also to make others aware of this feature offered by Oracle. If we can get more people on board it will definitely increase participation. For me, IT Toolbox has been a great resource for very technical oracle issue but not such a good resource for day to day usage like creating approver groups in AME, or finding help understanding supply tolerancing. My hope is that somewhere, either on IT Toolbox or on My Oracle Support Community, I can find a forum where I can get more participation and answers to operational questions.
Here is the link to 'My Oracle Support Community'. You do have to have a user name and password to log in but its the same as you would use to log into metalink.
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